How to Get Customers up and Running When your Data Center is Hit by Lightning

Date: Monday, October 29, 2018 | From: 11:30:00 to 12:30:00 | Room: OCEANIA F

Using the real-world story of our response to a recent weather-induced regional Azure outage, we will show you the Monitoring, Diagnostics, and Analytics tools and data we use to pilot Business Central. From the initial monitoring alerts through to the business effects on Net Promoter Score (NPS) and Monthly Active Usage (MAU) we will take you through the incident and the entire data lifecycle to reveal how we maintain control and perspective on the service and the KPIs we use to drive data-driven decision making, even when lightning strikes!

Speakers:

Jonathan Davis

Senior Program Manager - Microsoft

Bio: Jonathan Davis is a Senior Program Manager in the Dynamics 365 Business Central Operations group, specifically the Operational Excellence team, a livesite focused DevOps team specializing in Telemetry (Monitoring, Diagnostics, and Analytics), Cloud Operations and Service Fundamentals. He is also the Dynamics SMB Security PM.

Kennie Pontoppidan

Senior Program Manager - Microsoft

Bio: Kennie Nybo Pontoppidan works as a program manager in Microsoft, where he works with performance tuning, team development, requirements, technical project management, and other odd jobs in the Dynamics 365 Business Central server team. He has worked in the dangerous field between developers and dba’s for many years and done his part of mistakes as a developer before that in his 20+ years in the it industry. Kennie has no humor.