Customer Service – Assisted and Self-Service in Dynamics 365 Customer Service (Portals and Chat)

Date: Tuesday, October 30, 2018 | From: 15:15:00 to 16:15:00 | Room: S-AMERICA

Customer experience is quickly becoming the number one brand differentiator, compelling organizations to rethink the way they engage with customers. Learn about the Dynamics 365 Customer Service product strategy, upcoming innovations, and roadmap.

Speakers:

Ditte Anna van Rooijen

Partner Technical Architect - Microsoft

Bio: Partner Technical Architect, Dynamics 365, Microsoft Western Europe Ditte works as a Dynamics 365 - Business Central specialist and advisor to partners across Western Europe. Ditte has worked with Dynamics CRM and NAV for 18+ years both on the customer side and at Microsoft.

Ian Marr Westh

Partner Technical Architect - Microsoft

Bio: Partner Technical Architect, Dynamics 365, Microsoft Western Europe Ian works as a Dynamics 365 Customer Engagement specialist and advisor to partners across Western Europe. Ian has worked within CRM and Customer Engagement for 20+ years on customer side and with various CRM vendors before joining Microsoft.